LAST UPDATED: MAY 2022

AGE RESTRICTION

No goods are offered for sale at this site to any persons who are below legal drinking age in the country in which they are residents in or any person resident in a country where such sale would be contrary to local law. By placing an order through our site, you warrant that you are of a lawful age. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person. If you are buying Products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID.

CONTRACT

After you place an order, we shall advise you as soon as possible if we cannot fulfil it for any reason such as unavailability of stock, as you will appreciate that our stocks of product are by their nature limited. In such circumstances, we may suggest an alternative item to you but will not substitute it unless you agree. A substitute product may change the price payable. The contract between us (the “Contract”) will only be formed when we dispatch your order. The Contract will relate only to those Products which we dispatch. We will not be obliged to supply any other Products which may have been part of your order.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, you will need the receipt or proof of purchase. To start a return, you can contact us at info@fergandharris.co.uk. Any returned products must be returned to us in good condition, with all packaging intact and within 30 days of delivery of the goods to the customer. All refunds and reimbursements will be arranged within 30 days of our acceptance after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

You can always contact us for any return question at info@fergandharris.co.uk.

DAMAGES AND ISSUES

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS/NON-REFUNDABLE ITEMS

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

The fastest way to ensure you get what you want is to return the item youWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PERSONAL USE

By accepting these terms and conditions you agree that the products you purchase via this web site are exclusively for your personal use or a gift to someone and are not for resale (unless otherwise authorised by us in writing).

We reserve the right to refuse to fulfil any orders or terminate any Contract without liability to the Buyer, where we know or have reason to believe that the Buyer has sold (or intends to sell) the Goods directly or indirectly to any third party. No resale or third-party selling is permitted.

CONSUMER RIGHTS

If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

To cancel a Contract, you must inform us in writing and a form of cancellation notice is set out at the end of these terms and conditions. You must also return the Product(s) to us immediately, in the same condition and packaging in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.